Contact
We read every message.
Email [email protected] — this is the fastest way to reach us. We reply within 2 business days (Japan time), Monday to Friday.
What to write to us about
- trouble signing in, or an address-verification email that never arrived;
- billing, plan changes, and cancellation;
- a mistake in an article;
- seeing, correcting, or deleting your personal data, or closing your account;
- anything else at all.
What to include
The email address on your account — we cannot look an account up without it — and, if your message is about a particular article, its URL.
Postal address and telephone
Japanese law requires us to publish the seller’s name, address, and telephone number. They are on the Legal disclosure page.